General Shipping InfoUpdated 2 days ago
ALERT: Our warehouse will be closed on Friday, April 18th, and Monday, April 21st, in observance of Good Friday and Easter Monday public holidays. Order processing and dispatch will resume on Tuesday, April 22nd. Happy Easter!
Extreme weather has impacted mail and parcel networks, causing delivery delays. You can find more information by clicking on this Aus Post link.
General Shipping Information
We offer standard domestic shipping within Australia, as well as international shipping to New Zealand. We do not offer expedited shipping options at this time. For detailed information on shipping options, rates, and restrictions, please refer to the appropriate sections below.
Processing Time
Orders are typically processed and shipped within 2-3 business days from our warehouse in Sydney, Australia. Orders placed after 1:30 pm Australian Eastern Time on Friday will start processing the following week. If Monday is a holiday, processing will begin on Tuesday.
During promotional periods and holidays, processing may be delayed by 1-2 business days due to high order volume.
Shipping Methods & Rates
| Country | Shipping Method | Delivery Timeframe | Price |
|---|---|---|---|
| Australia | Australia Post Standard Shipping (orders up to $99 AUD) | 7-10 Business Days | $8 AUD |
| Free Australia Post Standard Shipping (orders over $100 AUD)* | 7-10 Business Days | FREE | |
| New Zealand | Australia Post Standard International** | 10-20 Business Days | $14 AUD |
*Free Australia Post Standard Shipping on orders over $100 after discounts and before taxes.
**All NZ orders have an approximate shipping charge of $14 AUD due to international shipping and do not qualify for free shipping.
-Customs Notice for New Zealand Orders-
Australia Post has recently added a new policy requiring up to 7 working days for customs clearance on shipments to New Zealand. Please factor this into your delivery estimate.
Please Note:
Fulfillment, shipment, and delivery times are estimates and subject to change due to factors outside our control, such as weather, carrier limitations, and holidays.
You will receive an email with tracking information once your order has shipped. For NZ orders, tracking will require manual entry of the tracking number on the Australia Post website, as no hyperlink is provided.
If you would like for your package to be left in a safe place, you will need to login to your Aus Post account and change the preferences for your package by including the tracking number. Otherwise, Aus Post and NZ Post for international deliveries will require a signature for delivery.
Shipping Area Restrictions
We are currently unable to ship to Cook Island and external territories.