How do I exchange my gift?Updated 8 months ago

To Authorize your gift return or exchange, and receive a prepaid return shipping label, visit our gift return portal here: https://returns.ripskirthawaii.com.au/#/gift

Our return policy is 60-days, as long as the items are unworn/unwashed/new with tags attached and in the original packaging.  

Simply enter the order number and the original shipping zip code, enter the address you would like your order sent to, then select the items you'd like to return or exchange. You can either exchange your item/s for a new size of the same item, exchange for a different item, or you can choose to get a digital gift card for the amount of the items.

The digital gift card is sent via email within a few days after the prepaid return shipping label is scanned at the post office. Please also check your spam and promotions email folders. 

Exchange orders are also processed within a few days after the prepaid return shipping label is scanned at the post office. You will receive an email confirmation of the exchange order. Exchanges can only be processed if the return is mailed using the prepaid return label that we provide. 

 Please ship your return back in the original mailer or your own light weight packaging. Our return labels are weight sensitive.

*New Zealand customers will be asked to ship their return back with their own shipping label. Our apologies that our returns portal doesn't support cross-border shipping labels.*

If you don't know the order number, no problem! Simply select 'Don't have your order information?' and fill out the form - someone will be in touch shortly!

Contact Customer Support with any additional questions you might have at [email protected]