WHAT IS YOUR POLICY FOR RETURNS & EXCHANGES?. For AUS orders, we offer free exchanges and free returns for a digital gift card on unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging within 60 days of pu
To make an exchange for a new item, different length RipSkirt, or different print, visit our returns portal here: https://returns.ripskirthawaii.com.au/#/. *New Zealand customers will be asked to ship their return back with their own shipping label.
Unfortunately, we cannot offer combined return shipping for multiple orders at this time. The shipping labels provided are created based on the weight of the items being returned. In addition, exchanges and digital gift cards can only be issued in ou
To Authorize your gift return or exchange, and receive a prepaid return shipping label, visit our gift return portal here: https://returns.ripskirthawaii.com.au/#/gift. Our return policy is 60-days, as long as the items are unworn/unwashed/new with t
Here are some things to troubleshoot when our returns portal says "order not found":. If you are still having issues authorizing your return, please email us at [email protected] and we will be happy to help!. Please include which item/s
The typical turnaround on a return is 14-21 business days, starting the day you mail your product back. There can be delays in processing returns because we receive the returns in bulk shipments from Australia Post. If you haven't received your refun
When an order is marked as undeliverable by the shipping carrier and is returned to us, our policy is to refund the order. We ask that the customer place a new order with any address changes needed. If the address entered at check out was correct, we