Returns and Exchanges
What is your return policy?
WHAT IS YOUR POLICY FOR RETURNS & EXCHANGES?. Returns will be accepted within 60 days of purchase for unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging. You can authorize a return in our returns porta
How do I exchange for a different item, length, or print?
To make an exchange for a new item, different length RipSkirt, or different print/colour item, visit our returns portal here. How it works:. *This method also applies if you’d like to purchase additional items along with your exchange, or if you’re e
How do I exchange my gift?
To Authorize your gift return or exchange, and receive a prepaid return shipping label, visit our gift return portal here. Our return policy is 60-days, as long as the items are unworn/unwashed/new with tags attached and in the original packaging. En
I'm Having Trouble with My Return
It Says "Invalid" when I enter my information-. If our returns portal is displaying "invalid" for information you entered, try the following steps:. It Won’t Let Me Exchange for a New Length/Print/Colour-. If you’re trying to exchange for a new lengt
How do I locate my order number?
How do I locate / find my order number?. To locate your order number, please look for a code beginning with AUSNZ# on the packing slip included with your order. If you do not have a packing slip, you can find your order number through the following m
Can I return multiple orders together in one package?
Unfortunately, we cannot offer combined return shipping for multiple orders at this time. The shipping labels provided are created based on the weight of the items being returned. In addition, exchanges and digital gift cards can only be issued in ou
When can I expect my refund?
Your refund will be processed once your return arrives and is processed at our warehouse and once approved you'll receive an email notification of the refund. There can be delays in processing returns because we receive the returns in bulk shipments
What is Checkout+?
Checkout+ is an optional return coverage you can add at checkout. If you select it, you get unlimited free returns without paying the price of the return shipping label when you authorize a return for a refund. Exchanges and returns for store credit