Why does the returns portal say my order is not found?Updated 8 months ago

Here are some things to troubleshoot when our returns portal says "order not found":

1. Enter the entire order number, including the AUSNZ# prefix(exchange orders will begin with EX-AUSNZ). Without that prefix, the system will tell you the order number does not exist.
2. Make sure there are no extra spaces or characters entered before or after your order number
3. Do not include any -1, (1), -SH1 at the end of your order number.(the exception to this is exchange order numbers which will end in -1)
4. Please make sure your shipping postal code is correct

If you are still having issues authorizing your return, please email us at [email protected] and we will be happy to help! 

Please include which item/s you are returning and if you want to exchange or return the items. For an exchange, please indicate the new print/length/size desired. If you want a return, indicate if you prefer a RipSkirt digital gift card or a refund (minus the return shipping label fee) and we can assist you further.

Please note, if you want to exchange for a longer length or for items with a balance due, we will not be able to process the exchange for you because a payment method will be required. We will continue to assist you with the process in that case!