What is your policy for returns and exchanges?Updated 12 days ago
WHAT IS YOUR POLICY FOR RETURNS & EXCHANGES?
For AUS orders, we offer free exchanges and free returns for a digital gift card on unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging within 60 days of purchase. Returns for a refund are subject to a return shipping fee. Please note the original shipping charge is non-refundable.
*New Zealand orders- Customers must purchase their own shipping label for returns, as our portal doesn't support cross-border labels. Refunds, store credits, or exchanges will be processed upon receipt of your return, requiring a tracking number as proof of return.*
Final sale
Items marked as Final Sale are not eligible for return or exchange.
Please view the Product Description Page for details on an item's return eligibility. If final sale, it will clearly say under the Add to Cart button "Final Sale, No returns or exchanges allowed." You can read our final sale policy here.
Refunds
Returns for a refund are charged the shipping label cost based on the weight of the returned items and is deducted from the refund owed. You can arrange a return here. You have the option to either print the prepaid return label yourself or have the label printed for you at selected Australia Post Offices. Simply provide a return reference number or display the electronic label on your mobile device.
Once your return arrives at our warehouse, your refund will be processed and you'll receive a confirmation email! Please allow 5-7 business days for the refund to reflect on your bank statement.
Return for digital gift card
Returns for store credit in the form of a RipSkirt Hawaii digital gift card are free. You can arrange a return here. Once you drop off your returned item using our prepaid return label at your local Australia Post, you'll receive a RipSkirt Hawaii digital gift card code for the full amount via email. This code is valid for 2 years and can be used at checkout on a new order. Remember to check your spam and promotions email folders for the digital gift card email.
Exchanges
To exchange for a new size head here. Click through the return process and select your new size. If you don't see the size you were looking for, it's unfortunately out of stock at this time. You can grab a different color or request a store credit.
To exchange for a different style, click through the return process and request a refund. When prompted, click "Shop Now" to purchase something new on the site!
You have the option to either print your free prepaid return label yourself or have the label printed for you at selected Australia Post Offices. Simply provide a return reference number or display the electronic label on your mobile device. After dropping off your return at your local Australia Post, your exchange order will be processed in our system.
*If you need to edit your return or exchange, contact us before you ship your return.*
How do I send my items back?
Upon completion of your return/exchange, you'll receive a confirmation email containing a link to access the return label for printing at a later time.
Please use the original packaging it arrived in, or any plain, lightweight mailer.
*We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate mailers. To be refunded for all but one shipping fee for multiple returns see here.
-If the return is not authorized through our returns portal, a tracking number is required as proof of the return.
-If you return your items outside of the return policy, you may not receive a full refund.
-RipSkirt is not responsible for non-RipSkirt items returned.
What if I closed my card/bank for my refund?
Currently, we can only issue a refund back to the original payment method used at the time of purchase.
If you have a new credit card, but the original account remains active, the refund will be processed back to your account. If the account has been completely closed, we ask you reach out to your bank for further assistance.
Returning a damaged or incorrect item?
If you've received an item you believe has a production mistake or an incorrect item, please email/chat with us as soon as possible before starting a return/exchange.
More questions? Reach out to [email protected] for support :)